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George, say it ain't so


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Yeah, the guy signed a letter stating that he accepted that he violated the terms of our book. I offered him to go to the SBR and he would only get his deposit back and have a chance to receive the full or get his deposit back + $450 and sign the letter. The guy played with us, Ive known him for years from 1mice. So the guy wins and gets paid and since he couldnt get the same bonus he opened another account to circumvent the bonus rules.

 

vin has joined.
vin
8:25 AM
hi
8:25 AM
Gus has joined.
Gus
8:25 AM
Good morning
vin
8:25 AM
mornin gus
jus makin sure my payout req is all set?
Gus
8:26 AM
Hold on please
vin
8:26 AM
sure
vin
8:33 AM
gus?
Gus
8:35 AM
Sorry for the delay ---
Can you send us a picture of your driver's license or state ID to fully verify your account please?
vin
8:36 AM
sure where do i send?
vin
8:37 AM
sent
Gus
8:40 AM
Ok
Gus
8:41 AM
I have another question from the security & fraud crew.
Do you know -----?
vin
8:42 AM
Hes my nephew. I babysit for him sometimes.
vin
8:45 AM
gus?
Gus
8:45 AM
I'm here
vin
8:45 AM
ok
Gus
8:45 AM
Please hold
Gus
8:57 AM
I'm still here--- bear with me.
vin
8:57 AM
ok
vin
9:01 AM
do they need a utility bill or something to prove i am who i say i am?
Gus
9:04 AM
Not really
The ID was enough to verify it's you.
Gus
9:06 AM
This is the situation. You and ---- logged in from the same place. Our systems show the same IP address.
vin
9:06 AM
yes i told u i have visited his house
vin
9:07 AM
i dont think he has played with u in some time..
 
Gus
9:10 AM
I noticed you have been going over our rules.
vin
9:10 AM
right when im at his house i puck up his wifi
Gus
9:10 AM
As you can see there: Only one bonus per account/household or environments where computers are shared.
vin
9:10 AM
i live in a different state
vin
9:11 AM
iv logged in in mass and ct as well
vin
9:14 AM
do u want me to log in from my home in swansea ma?
Gus
9:14 AM
The evidence about your connection with --- and the fact that two accounts from the same household or enviroment took advantage of our bonuses is clear.
vin
9:14 AM
we live in different households
Gus
9:14 AM
So this is what I was just informed by management.
vin
9:14 AM
i only visit --- house
Gus
9:15 AM
We will return the amount of your deposit from xxx, $200.88 .
Gus
9:16 AM
That will be transferred to the xxx you already gave us.
Gus
9:17 AM
Beside that we will send $450 through xxx to the receiver that you instruct us.
vin
9:17 AM
i have 2700 in my act
Gus
9:17 AM
I am aware of that
vin
9:19 AM
so ur stealing $2100 from me because i went to my newphews house even though he hasnt played with you in months?
Gus
9:20 AM
As I explained this goes against the rules stated in our website.
vin
9:21 AM
so if 2 people who have an act with you. go to someplace that has wifi. and they both log in to bet. u close both acts?
trying to understand this rule
vin has requested an email transcript.
Gus
9:23 AM
You said it yourself, it's not "some place" it's ----house.
vin
9:24 AM
does he have an active act with you?
ur acting like i was stealing from you..
Gus
9:25 AM
It's explained very clear in our site. You just read it in the Fraud and Collusion Rules. Beside the bonus program rule I wrote a moment ago.
Gus
9:26 AM
Collusion is defined as the use of multiple accounts to gain an unfair advantage over the software and/or over the intended rules and limits per account as related to our listed terms and conditions.
vin
9:26 AM
what was the advantage?
$300 freeplay?
Gus
9:27 AM
Correct, the bonus.
vin
9:27 AM
so take the bonus bacck
not $2100
Gus
9:27 AM
Again xxx, we will return your $200.88 plus $450.
Gus
9:28 AM
As soon as you let me know the receiver's name I will forward it to the payouts crew.
vin
9:28 AM
--
Gus
9:28 AM
Let me check
vin
9:34 AM
no?
Gus
9:37 AM
Yes, we can send it through xxx. But before transferring the funds we need to get a letter from you accepting this resolution that was decided as a result of the fact that you had constant action from the same house of another account holder.
vin
9:38 AM
obviously i didnt know i was breaking any rules
vin
9:39 AM
If i kept losing would u of stopped taking my deposits?
Gus
9:39 AM
You need to sign the letter please.
vin
9:39 AM
can u answer my ?
Gus
9:39 AM
It's not a matter of winning or losing
vin
9:39 AM
would u of stopped me from depositing because of ip addys?
Gus
9:40 AM
As you can read in the rules it does not say anything about winning or losing.
And yes
vin
9:40 AM
can i counter offer half of my balance returned?
i dont feel %18 pct is too fair
vin
9:41 AM
my buddy works for SBR forum. He said hes surprised ur doing this to your customers
vin
9:42 AM
Brad Scott. not sure if uv heard of him
Gus
9:42 AM
I have not.
Gus
9:44 AM
As for the amount, I am aware that only the deposit amount was going to be returned.
But afterwards they decided to add the $450 on top of it.
vin
9:44 AM
right..
vin
9:45 AM
not even %20 pct Gus..
vin
9:46 AM
I only played here because u had a good reputation on the forum..
Gus
9:46 AM
I'm sorry xxx but that was the amount that management decided.
vin
9:46 AM
no problems with payout. Now u bust my balls because i visited my my newphew whos act has not been active for at least 6 mos
Gus
9:50 AM
It's not something we came up with just now, it has been there all along.
vin
9:51 AM
did u ask if they would do half?
Gus
9:52 AM
They confirmed that it will be the deposit amount plus $450
I am sending you an email right now
vin
9:52 AM
ok
Gus
9:52 AM
With the content of the letter that you must sign and send back to us.
vin
9:53 AM
ok
Gus
9:53 AM
Give me a moment
Gus
10:00 AM
Email sent
vin
10:00 AM
ok
Gus
10:01 AM
Please make sure that the letter is signed by hand. You can scan it or take a picture of it and email it to the same email address where you sent the pic of the ID.
vin
10:06 AM
sent gus
vin
10:08 AM
u said xxx was ok?
Gus
10:08 AM
That's correct
vin
10:08 AM
u have the addresses?
xxx and xxx?
Gus
10:10 AM
Hold on
vin
10:10 AM
xxx
xxx
vin
10:13 AM
gus? i gotta go
Gus
10:13 AM
I just replied to your email
Gus
10:14 AM
Please print and sign the one I just sent
I didn't know that you were going to print the email I sent
I thought you were going to paste it on a separate word sheet
Let me know
vin
10:15 AM
ya ill be backc
10:16 AM
vin has left.
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Yeah, the guy signed a letter stating that he accepted that he violated the terms of our book. I offered him to go to the SBR and he would only get his deposit back and have a chance to receive the full or get his deposit back + $450 and sign the letter. The guy played with us, Ive known him for years from 1mice. So the guy wins and gets paid and since he couldnt get the same bonus he opened another account to circumvent the bonus rules.

 

vin has joined.
vin
8:25 AM
hi
8:25 AM
Gus has joined.
Gus
8:25 AM
Good morning
vin
8:25 AM
mornin gus
jus makin sure my payout req is all set?
Gus
8:26 AM
Hold on please
vin
8:26 AM
sure
vin
8:33 AM
gus?
Gus
8:35 AM
Sorry for the delay ---
Can you send us a picture of your driver's license or state ID to fully verify your account please?
vin
8:36 AM
sure where do i send?
vin
8:37 AM
sent
Gus
8:40 AM
Ok
Gus
8:41 AM
I have another question from the security & fraud crew.
Do you know -----?
vin
8:42 AM
Hes my nephew. I babysit for him sometimes.
vin
8:45 AM
gus?
Gus
8:45 AM
I'm here
vin
8:45 AM
ok
Gus
8:45 AM
Please hold
Gus
8:57 AM
I'm still here--- bear with me.
vin
8:57 AM
ok
vin
9:01 AM
do they need a utility bill or something to prove i am who i say i am?
Gus
9:04 AM
Not really
The ID was enough to verify it's you.
Gus
9:06 AM
This is the situation. You and ---- logged in from the same place. Our systems show the same IP address.
vin
9:06 AM
yes i told u i have visited his house
vin
9:07 AM
i dont think he has played with u in some time..
 
Gus
9:10 AM
I noticed you have been going over our rules.
vin
9:10 AM
right when im at his house i puck up his wifi
Gus
9:10 AM
As you can see there: Only one bonus per account/household or environments where computers are shared.
vin
9:10 AM
i live in a different state
vin
9:11 AM
iv logged in in mass and ct as well
vin
9:14 AM
do u want me to log in from my home in swansea ma?
Gus
9:14 AM
The evidence about your connection with --- and the fact that two accounts from the same household or enviroment took advantage of our bonuses is clear.
vin
9:14 AM
we live in different households
Gus
9:14 AM
So this is what I was just informed by management.
vin
9:14 AM
i only visit --- house
Gus
9:15 AM
We will return the amount of your deposit from xxx, $200.88 .
Gus
9:16 AM
That will be transferred to the xxx you already gave us.
Gus
9:17 AM
Beside that we will send $450 through xxx to the receiver that you instruct us.
vin
9:17 AM
i have 2700 in my act
Gus
9:17 AM
I am aware of that
vin
9:19 AM
so ur stealing $2100 from me because i went to my newphews house even though he hasnt played with you in months?
Gus
9:20 AM
As I explained this goes against the rules stated in our website.
vin
9:21 AM
so if 2 people who have an act with you. go to someplace that has wifi. and they both log in to bet. u close both acts?
trying to understand this rule
vin has requested an email transcript.
Gus
9:23 AM
You said it yourself, it's not "some place" it's ----house.
vin
9:24 AM
does he have an active act with you?
ur acting like i was stealing from you..
Gus
9:25 AM
It's explained very clear in our site. You just read it in the Fraud and Collusion Rules. Beside the bonus program rule I wrote a moment ago.
Gus
9:26 AM
Collusion is defined as the use of multiple accounts to gain an unfair advantage over the software and/or over the intended rules and limits per account as related to our listed terms and conditions.
vin
9:26 AM
what was the advantage?
$300 freeplay?
Gus
9:27 AM
Correct, the bonus.
vin
9:27 AM
so take the bonus bacck
not $2100
Gus
9:27 AM
Again xxx, we will return your $200.88 plus $450.
Gus
9:28 AM
As soon as you let me know the receiver's name I will forward it to the payouts crew.
vin
9:28 AM
--
Gus
9:28 AM
Let me check
vin
9:34 AM
no?
Gus
9:37 AM
Yes, we can send it through xxx. But before transferring the funds we need to get a letter from you accepting this resolution that was decided as a result of the fact that you had constant action from the same house of another account holder.
vin
9:38 AM
obviously i didnt know i was breaking any rules
vin
9:39 AM
If i kept losing would u of stopped taking my deposits?
Gus
9:39 AM
You need to sign the letter please.
vin
9:39 AM
can u answer my ?
Gus
9:39 AM
It's not a matter of winning or losing
vin
9:39 AM
would u of stopped me from depositing because of ip addys?
Gus
9:40 AM
As you can read in the rules it does not say anything about winning or losing.
And yes
vin
9:40 AM
can i counter offer half of my balance returned?
i dont feel %18 pct is too fair
vin
9:41 AM
my buddy works for SBR forum. He said hes surprised ur doing this to your customers
vin
9:42 AM
Brad Scott. not sure if uv heard of him
Gus
9:42 AM
I have not.
Gus
9:44 AM
As for the amount, I am aware that only the deposit amount was going to be returned.
But afterwards they decided to add the $450 on top of it.
vin
9:44 AM
right..
vin
9:45 AM
not even %20 pct Gus..
vin
9:46 AM
I only played here because u had a good reputation on the forum..
Gus
9:46 AM
I'm sorry xxx but that was the amount that management decided.
vin
9:46 AM
no problems with payout. Now u bust my balls because i visited my my newphew whos act has not been active for at least 6 mos
Gus
9:50 AM
It's not something we came up with just now, it has been there all along.
vin
9:51 AM
did u ask if they would do half?
Gus
9:52 AM
They confirmed that it will be the deposit amount plus $450
I am sending you an email right now
vin
9:52 AM
ok
Gus
9:52 AM
With the content of the letter that you must sign and send back to us.
vin
9:53 AM
ok
Gus
9:53 AM
Give me a moment
Gus
10:00 AM
Email sent
vin
10:00 AM
ok
Gus
10:01 AM
Please make sure that the letter is signed by hand. You can scan it or take a picture of it and email it to the same email address where you sent the pic of the ID.
vin
10:06 AM
sent gus
vin
10:08 AM
u said xxx was ok?
Gus
10:08 AM
That's correct
vin
10:08 AM
u have the addresses?
xxx and xxx?
Gus
10:10 AM
Hold on
vin
10:10 AM
xxx
xxx
vin
10:13 AM
gus? i gotta go
Gus
10:13 AM
I just replied to your email
Gus
10:14 AM
Please print and sign the one I just sent
I didn't know that you were going to print the email I sent
I thought you were going to paste it on a separate word sheet
Let me know
vin
10:15 AM
ya ill be backc
10:16 AM
vin has left.

 

A perfect example of why you shouldn't deal with offshore books anymore.

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How often to they check duplicate IP’s, only at cash out? What happens if two players play at work or a public place, like a library?

When an account is created they have to use a different ip or it won’t allow them to create a new one. Who goes to a library nowadays. Anyhow he also used the same device, not just the same ip.

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Not really a voluntary signed letter. Gave the guy one option and he caved.... can’t really say I’m team htw here

Fair point here, but if you felt you had a case, wouldn't you just not sign n play it out?

 

But I guess getting 650 or so is > 0.

 

Just think if money wasnt a pressing issue, dude would hold out at least a bit.

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Ironically, I feel if this guy had asked for a bonus he would have gotten it unless he was up lifetime

 

My take if he was up and you kicked him out for winning to much and he got this past you, then don’t pay him shit

 

If he was a regular Joe, and he found a way to get an extra bonus, pay him and boot him and make him sign that letter

 

If you guys knew what he was doing and taking the deposits to see how it played out, pay him 50% and boot him

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Ironically, I feel if this guy had asked for a bonus he would have gotten it unless he was up lifetime

My take if he was up and you kicked him out for winning to much and he got this past you, then don’t pay him shit

If he was a regular Joe, and he found a way to get an extra bonus, pay him and boot him and make him sign that letter

If you guys knew what he was doing and taking the deposits to see how it played out, pay him 50% and boot him

Fair.

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